SATISFAIT OR REMBER
All items may be subject to a total exchange or refund if he wishes, after the cancellation of his orderexcept for certain items listed below. The total exchange or refund request by the customer must be made within 14 business days (Article L121-20) with the date of receipt of the package.
- Amended by Act No. 2005-841 of 26 July 2005 - art. 3 JORF 27 July 2005
The consumer has a period of 14 free days to exercise his right of withdrawal without having to justify reasons or to pay penalties, with the exception, if any, of return fees.
In accordance with the article L221-5 of the Consumer Code, ("Hamon Law") of June 2014, the Consumer Client can find below a type of withdrawal form for an order placed on the site:
The consumer may deviate from this period in the event that he or she cannot move and where simultaneously he or she would need to resort to an immediate and necessary benefit to his or her living conditions. In this case, he would continue to exercise his right of withdrawal without having to justify reasons or pay penalties.
The period referred to in the preceding paragraph is short from receipt for goods or acceptance of the offer for services.
Where the information provided in section L. 121-19 has not been provided, the period of exercise of the right of withdrawal shall be increased to three months. However, where the provision of this information occurs within three months of receipt of the goods or acceptance of the offer, it shall issue the 14-day period referred to in the first paragraph.
When the 14-day period expires on a Saturday, Sunday or a holiday or a holiday, it is extended until the next business day.
The item to be resumed must be intact, complete and packed.
For obvious reasons of hygiene, items such as briefs, thongs, shortys, boxers, stickers or stockings should be returned in their original packaging and not worn, under penalty of refusal of return.
Items such as Sextoys or intimate toys as well as inflatable dolls should not have been used as well and should be returned intact in their original packaging.
The so-called consumer products will not be accepted in return if they cannot be delivered to the sale in the case that it would have been opened and tried without satisfying the expectations of the customer. (example of products: Food supplements, Massage oil, Intimate lubricants, fragrances, cleaners and creams).
The DVDs will not be taken back if they are returned without cellophane and they cannot be returned to the sale.
The shipping costs of the return remaining at the customer's expense and are in no way refundable.
In the case of an exchange, the new item will be sent upon receipt of the item to be exchanged, if it is in accordance with the condition of return. If the new order is in a higher amount, the user must attach to the exchange request the payment of the difference. Conversely, if the amount of the exchange is less than the original amount, the user will receive a cheque equal to the difference, attached to his new order.
In the case of a total refund, the refund will be made by bank transfer or cheque upon receipt of the item, if it is in accordance with the return condition.